Customer Service

Doing Business in a Flat World

Keynote, Breakout or Seminar

Discover the pressures American Industries are under in today’s global market because of the rapid changes in the way business is being conducted. Find out why your business may be just a “click” away from vanishing and what you need to do to maintain your competitive advantage in this era of outsourcing, off shoring, high technology and high health care insurance costs. Find out how to position your business for long-term success through several key strategies!

  • How the global market is affecting us all
  • Knowing your customers in changing times
  • Why we can no longer count on customer loyalty
  • 5 key questions every business person must ask
  • Seeking out the competitive advantage in your industry

Customer Service is Everyone’s Business

Keynote, Breakout or Seminar

Improve customer service effectiveness in your organization. Learn essential elements to develop instant rapport with customers. Find out how to make your customers feel more valued and important. Discover critical factors and important approaches in customer service that guarantee life time customers who will fanatically insist on using your services and products (think Starbucks). Learn how to smooth over sticky situations and increase customer satisfaction even when a mistake has been made.

  • Understand the importance of the customer’s perceptions and how you can successfully change perceptions
  • Learn to quickly identify customer types and deliver customer service responses to meet those needs.
  • Learn to recognize the deadly sins of customer service. Are you guilty of any of these sins?
  • Discover how to act as problem solver to meet customer service problems head on.
  • Find out how you can deliver world-class customer service in your industry.

Leadership Strategies in Customer Service

Keynote, Breakout or Seminar

This presentation is filled with new and improved leadership tips, tactics and techniques guaranteed to help team leaders, supervisors, managers and business owners improve customer service and motivate employees to do their very best in every customer service interaction.

  • Discover a proven model for increasing employee performance and customer service effectiveness.
  • Action speaks louder than words – Role modeling is your most effective tool in leading and managing others.
  • Learn about self-fulfilling prophecy and expectations and how they affect employee performance.
  • Understand how to increase motivation, productivity and customer service through simple rewards and incentives.
  • Find how to motivate the kick-starters, cruise controllers and self-starters to improve production and staff pride.