Commitment To Quality


audience-austin-2012-2-webKnow what your organization does and why it does it.
Know why I am there and have a specific plan to accomplish your goals for my presentation.
Know the theme of your meeting and relate my presentation to it.
Know why your people would want to hear what I have to say on this topic.
Coordinate with other speakers or the speaker’s bureau to assure your goals are met.


Notify you when I arrive on site and contact you immediately should I encounter any serious delays.
Be accessible to you from the time I arrive until I leave.
Retire early the night before my speech.
Be in the meeting room for a sound check at least one hour before I speak.
Coordinate with the set-up crew and other presenters to make sure my needs fit your overall needs.
Stay out of the way until it is my turn to speak.
Study your audience and the other speakers to align my message with them.
Be dressed appropriately, always one step more formal or business-like than the audience.
Provide an easy, brief introduction and be available to coach my introducer.
Make suggestions to the crew as to how to maximize audience impact through creative use of lights, sound or staging.
Be in the room, seated and visible to you even before my introduction begins.


Walk on stage cheerfully and open my speech with energy and purpose.
Never use off-color language or material.
Interact constantly with the audience and involve them through questions, a show of hands, eye contact and exercises as appropriate.
Present well-researched, profound information.
Use stories and humor liberally.
Use appropriate slides and audio clips or video clips to enhance the look, feel and impact of my speech.
React maturely, good-naturedly and flexibly to any problems that arise. This includes: audio visuals, lights, sounds, emergencies, etc.
Never be rude to an audience member.
Allow for questions and comments from the audience during my presentation.
Summarize my points and give ways to remember my key points.
Relate my points to your organization and people.
Never abuse my assignment by turning my presentation into a sales pitch.
Only offer my books and tapes if approved or requested in advance.
Stick to my time frame and adjust if needed.


Stay around after my speech briefly to answer questions or hear comments.
Check out and depart with minimal effort to you.
Itemize my expenses and bill you promptly after the presentation.
Provide receipts as needed.
Promptly fill any orders for my products.
Send a copy of my email newsletter for each audience member as a follow-up, if desired.
Suggest strategies to continue the impact of my message during follow-up.
Maintain complete confidentiality and never disclose any sensitive information about your organization.
Be willing to accept personal phone calls or email to follow up on the speech from individual audience members or executives.


I will deliver an exceptionally good presentation in a highly professional manner.

* Bernadette Vadurro proudly adheres to these accountability quality standards as adapted. They were originally established by Jim Cathcart, CSP, CPAE, past-president of the National Speakers Association, as a personal and professional code of conduct for speakers.